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Frequently Asked Questions (FAQs)

Where is ICORP licensed to provide surveillance and investigation services?

ICORP is licensed, bonded and insured in the following states: AL, AZ, CO, CT, DC, GA, FL, MA, MD, NC, NJ, NY, and PA.

What types of services does ICORP provide?

ICORP provides surveillance investigations, background checks, social media reports, expert testimony and other support for claims investigations.

What types of investigations does ICORP offer?

ICORP provides expert surveillance and investigations for a wide variety of insurance claims including workers compensation, accident, property and casualty, marine and others. ICORP also provides support for medical malpractice defense cases and general litigation support.

Who are ICORP’s clients?

ICORP works with many types of clients including insurance companies, law firms, corporations, third party administrators and self-insured organizations, among others.

How important is technology in the surveillance process?

Like many industries, the investigations field has been and will continue to be impacted by advancements in technology. ICORP only uses latest generation, state of the art equipment that delivers high definition video and photographs to best support case details.

How will I know the status of my investigation?

ICORP’s communications are the best in the industry. All of our investigators are staffed with secure technical devices that provide real-time updates to our case management system, Clients are given access to their case status 24/7 through a secure web portal, and investigators are trained to proactively give updates on key milestones. ICORP’s communications approach ensures that investigations are conducted efficiently, saving our clients time and money.

How does ICORP differ from other investigation firms?

Here are the four things that distinguish us from other investigation firms:

1) Our investigations and deliverables are custom designed to our clients’ needs and to the unique characteristic of the case,

2) We expedite our investigations process to save clients time and money.

3) Our process is very transparent. Cases are updated in real time and clients have access to our secure tracking system 24/7.

4) We do not outsource. All of our investigators are full-time employees.

Does ICORP outsource any of its cases?

ICORP does all of our own investigations and reporting on behalf of clients. We never use outside firms or subcontractors on any of our cases; licensed employees conduct and execute all of our investigations.

Does ICORP add an upcharge or profit percentage on case expenses?

ICORP does not add an upcharge or any type of surcharge on case expenses. These are purely pass through expenses.